Phoenix, Arizona · DOL-OWCP · Federal Employees Only

Hurt on the job as a federal employee? We get your claim filed right.

Work Injury Centers of Arizona is the Phoenix clinic that treats injured federal employees, and only federal employees. Our medical team and OWCP case managers handle your care and every piece of Department of Labor paperwork, so legitimate injuries get treated, get paid, and get back to full duty.

Call (602) 760-1401 Request a Free Consultation

$0 out of pocket on accepted claimsFree CA-1 & CA-2 claims helpDOL-OWCP enrolled providersSame-day appointments

Physician consulting with an injured federal employee at Work Injury Centers of Arizona

$0 out of pocketBilled directly to the Department of Labor

Treating injured employees of every federal agency in the Phoenix area

USPSVATSACBP & Border PatrolDoD CiviliansBureau of PrisonsDHSICEFBIIRSSSAAll FECA-covered employees

Postal employees

Postal is most of who we see

Carriers, clerks, mail handlers and rural carriers. We know what a route does to a body over twenty years, and we know the paperwork the Postal Service and OWCP expect to see.

Route injuries. Falls on a step, dog bites, lifting trays and parcels, heat illness in a Phoenix summer.
Wear and tear that built up. Shoulders, knees, backs and carpal tunnel from years of casing and carrying. That is a CA-2.
Claims that already got denied. We review the file, find what the report was missing, and rebuild it.
Your steward stays in the loop. Bring your union steward's information and we will keep them updated with your permission.

Mail carrier at work in a delivery truck

Postal · VA · TSA · CBP · DoD · BOPIf FECA covers you, we treat you

Who we help

Built for injured federal employees

Postal carriers and clerks, VA staff, TSA officers, Border Patrol and federal law enforcement, DoD civilians, Bureau of Prisons staff, and anyone else covered by the Federal Employees' Compensation Act.

A fresh injury from a single shift
A repetitive-strain condition that built up over years
A claim that was denied or stalled somewhere else

We only see federal employees. If you were hurt working for a private company or the State of Arizona, that is a different system and we will point you to the right place.

The problem

Why federal claims get denied

Most federal work injury claims are not denied because the injury isn't real. They are denied because the paperwork doesn't say what OWCP needs it to say. The rules come straight from the Federal Employees' Compensation Act (U.S. Department of Labor).

No causation statement

OWCP needs a doctor to connect the injury to the job, in writing, in specific language. A vague note gets a claim denied.

A CA-1 filed late

Miss the 30-day window and you can lose continuation of pay. Most people don't find out until the money stops.

A doctor who's never written one

Federal narrative reports are their own skill. Most clinics don't know the system. We built our clinic around it.

How it works

Four steps from injury to full duty

You make one phone call. We take it from there.

Call us the day you're hurt

We get you seen fast and tell you exactly which form to file: CA-1 for a traumatic injury, CA-2 for a condition that developed over time.

Get evaluated and documented

Our medical team examines you and writes the narrative report OWCP actually reads: mechanism of injury, diagnosis, causation, and work restrictions.

Get treated at no cost to you

Once your claim is accepted, treatment is billed directly to the Department of Labor. We manage the authorizations. You heal.

Get back to full duty

We track your restrictions, communicate with your agency, and keep the documentation current until you're back to work.

Your first visit

What to bring the first time you come in

Ten minutes of gathering before you walk in can save weeks on the back end. If you do not have all of it, come anyway. We will work with whatever you have.

Photo ID

Your driver's license, plus your agency, your duty station and your supervisor's name.

Date and time

The day, the hour and the exact spot where it happened. Write it down before you forget.

CA-1 or CA-2

If you already filed one, bring it. Bring your claim number too if you have been given one.

Who saw it

Names of anyone who witnessed it, or anyone you told about it that same day.

Restrictions

Any light duty or work restriction paperwork your agency has already handed you.

Medications

What you take now, and any past treatment on the same body part.

You do not need to bring insurance or money. Once your claim is accepted, treatment is billed straight to the Department of Labor. Not to you, and not to a health plan.

What happens while you are here

Most first visits run about an hour. Come in your work clothes if you are coming straight off a shift. That is normal here.

We get the story straight

A case manager sits down with you and writes it down in the order OWCP reads it.

You get examined

A provider documents the injury, the diagnosis and what caused it.

We file the form with you

We tell you which form you need and help you file it, at no charge.

You leave knowing

Your restrictions, your next appointment and exactly what your agency will be told.

"When we can get a patient back to work at full duty, we know our mission has been accomplished."

Work Injury Centers of Arizona

Federal OnlyThe only patients we see

$0Out of pocket on accepted claims

CA-1 & CA-2Filed right, on time, every time

West PhoenixIndian School Rd, 85037

What our patients say

Real federal employees, in their own words

Shared with their permission.

“

Coming to physical therapy here is the least dreadful part of my job. Everyone is always friendly, and attending PT through this clinic is actually fun.

Sade C.Patient

“

The level of attention and caring words, as well as the tailoring of the therapy, has taught me to ease up. I believe this has aided in my recovery in such a huge way.

Diamon J.Patient

“

I’ve come to the office overwhelmed, and after speaking with the team I leave feeling relieved. With all the therapy, now I can move my arm normally.

Maria B.Patient

“

Lovely! Everyone has been extremely friendly, helpful and professional. Katie has been wonderful with the care of my work injury.

Gloria M.Patient

“

Helped me get back to being able to use my injured body part with very little pain. They are all wonderful to work with!

KathyPatient

“

Great team. Friendly. Sincere. Communicative. The team takes the time to find effective results.

Edgar G.Patient

Read our Google reviews

Our services

Everything your claim needs, under one roof

Medical care and claims management from the same team, so nothing falls through the cracks.

OWCP claims assistance

Free help filing CA-1 and CA-2 forms correctly, on time, with the medical evidence OWCP requires.

Evaluation & narrative reports

DOL-experienced providers who write the causation and restriction reports that decide claims.

Injury treatment

Care for back, neck, shoulder, knee and repetitive-strain injuries, coordinated under your accepted claim.

Denied & stalled claims

If another clinic couldn't get your case approved, we review the file and rebuild the documentation.

Continuation of pay protection

We protect COP and wage-loss benefits by keeping every deadline and every report in order.

Return-to-work coordination

Work restrictions, light-duty letters and agency communication, updated as you recover.

Our mission

"Most patients walk in having already been told no. We think that's wrong."

We started this clinic out of frustration with how medicine treats injured federal workers. Most patients arrive having been told no by an agency, by a clinic that doesn't understand OWCP, sometimes by their own doctor. They are under-believed. We built a practice to fix that.

Roger came to us with a condition most clinics have a hard time getting approved. No one wanted to even attempt his case. He worked with our case managers and medical team, we built the documentation his claim needed, and his case was approved. Roger finally got the care he needed. That is the whole job.

Talk to us today

Physician reviewing a claim with a patient

Claim statusRoger · CA-2 occupational conditionAccepted by OWCP

Our team

The people who know OWCP

Doctors who write federal narrative reports every week, and case managers who live inside the Department of Labor system.

Dr. Mitch Waller, DC, MSChiropractic Physician · Biomechanics

Dr. Mitch is a Board certified Chiropractic Physician and holds a Master of Science degree in Biomechanics, which he utilizes within a comprehensive range of physical rehabilitation services. Dr. Waller has an extensive background in injury rehabilitation and provides compassionate and caring visits to help patients on their journey to recovery. On occasional weekends he teaches clinical biomechanics and he enjoys taking in the beauty that Arizona has to offer.

Kate Rutherford, PT, DPTPhysical Therapist · 10 years in practice

I truly love what I do as a Physical Therapist and feel incredibly passionate about helping people feel better, heal from injuries, and get back to doing the things they love. I’ve been practicing for 10 years, and every day I’m grateful for the opportunity to make a difference in the lives of my patients. Outside of work, I’m a wife and mom of 4 who enjoys hiking, getting lost in a good book, and spending time with my family.

Ryan Warinner, PTAPhysical Therapist Assistant · Chronic pain & orthopedics

Hi, my name is Ryan! I have been a physical therapist assistant for a little over ten years, specializing in chronic pain and orthopedic conditions. I am a firm believer of empowering patients in their recovery with pain education, and a slow and steady approach to exercises to get you ready to go back to work and life. My wife and I recently moved back to the Valley after working across the country. We are an outdoorsy family and spend as much time as we can outdoors letting our son run wild while his baby brother takes notes.

Adrienne Frost, PTAPhysical Therapist Assistant · 6 years of experience

As a Physical Therapist Assistant with six years of experience, I enjoy getting to know my patients and being part of their journey toward feeling better. I take pride in supporting my patients through challenges, celebrating their progress, and helping them overcome pain and regain function so they can return to the life they enjoy. When I’m not working, I enjoy spending time with my husband and our two sons, attending our local church, and camping.

Tyler SalinasMassage Therapist · 12 years

I have been a massage therapist for 12 years. I enjoy my profession because it is an uncommon combination of art and science, and I find direct manual intervention in the pain of others to be immensely satisfying and rewarding. I like thunderstorms and photography, and occasionally photographing thunderstorms.

Amber WalkerOffice Manager · Phoenix

As the Office Manager, I enjoy supporting our team, connecting with our patients, and finding ways to make each day run a little smoother. I’m a problem-solver by nature and genuinely enjoy helping people. Outside of work, I’m a mom, student, and lifelong learner who loves growing, trying new things, and finding reasons to laugh along the way.

New patient forms

The forms that decide your claim

Two forms decide most federal claims. Which one you file depends on how you were hurt. Bring what you have to your first visit and we will check it with you. Source: U.S. Department of Labor, Office of Workers' Compensation Programs.

Form CA-1 · Traumatic injury

For an injury that happened during one work shift: a fall, a lift, a vehicle accident, a dog bite on a route. File within 30 days to protect continuation of pay.

Open the form

Form CA-2 · Occupational disease

For a condition that developed over more than one shift: carpal tunnel, a back that gave out over years of lifting, hearing loss. Needs a written statement and medical narrative.

Open the form

ECOMP · File online

Most agencies now file through ECOMP, the Department of Labor's online portal. We will walk you through it at your first visit.

Go to ECOMP

For supervisors, HR and union reps

If someone on your crew gets hurt, you can call us first

You do not have to figure out the medical side. Send them to us, or call us yourself and we will tell you exactly what happens next and what your office is responsible for.

Call (602) 760-1401

Same-day appointments so an employee is seen before the paperwork clock runs out.
Clear written work restrictions you can actually staff against.
We handle the CA-1 and CA-2 filing with the employee, so it is done right the first time.
Printed materials for your break room if you want them. Just ask.

FAQ

Questions federal employees ask us

Do I have to pay anything for treatment?

No. Once your OWCP claim is accepted, all medical care is billed directly to the U.S. Department of Labor. There are no copays, deductibles, or out-of-pocket costs for treatment of your accepted work injury.

Which federal employees do you treat?

Any civilian federal employee covered by the Federal Employees' Compensation Act: USPS, VA, TSA, CBP and Border Patrol, Bureau of Prisons, DoD civilians, and every other federal agency in the Phoenix area. We do not treat private-sector or State of Arizona workers' compensation cases.

What is the difference between a CA-1 and a CA-2?

A CA-1 is for a traumatic injury that happened during a single shift. A CA-2 is for an occupational disease or condition that developed over more than one shift, like carpal tunnel or a chronic back injury. Filing the wrong form, or filing late, is one of the most common reasons claims are delayed or denied.

My claim was already denied. Can you still help?

Often, yes. Most denials come down to documentation: missing causation, vague diagnosis, or no medical narrative at all. We review the file, examine you, and rebuild the medical evidence so the claim can be reconsidered or appealed.

Can I choose my own doctor for a federal work injury?

Yes. Under FECA, injured federal employees have the right to choose their treating physician. Your agency can suggest a provider, but the choice is yours. Choosing a clinic that knows OWCP is the single biggest thing you can do to protect your claim.

How soon should I be seen after an injury?

Immediately. Continuation of pay depends on filing the CA-1 within 30 days and getting medical evidence on file quickly. Call us the same day if you can; we prioritize new federal injuries.

Do you help with the paperwork?

Yes, at no charge. Our OWCP case managers help you complete the CA-1 or CA-2, file through ECOMP, and keep every follow-up report on time. The clinic handles the documentation so you can focus on healing.

Where are you located?

Work Injury Centers of Arizona is at 9150 W. Indian School Rd., Suite 138, Phoenix, AZ 85037, on the west side. We see federal employees from across the Phoenix metro, including Glendale, Avondale, Goodyear, Peoria, and Buckeye.

Read before you file

Know the system before it decides for you

Physician completing a federal injury form CA-1

CA-1 or CA-2? How to file the right federal injury form

The one decision that decides most OWCP claims, explained in plain English.

Read the guide →

Federal employee holding a sore lower back after a work injury

The first 30 days after a federal work injury

What to do, in order, to protect continuation of pay and get your claim accepted.

Read the guide →

Contact

Start your claim today

The fastest way to protect your benefits is a phone call. Tell us what happened and when, and we will get you scheduled and tell you exactly what to file.

(602) 760-1401

Address: 9150 W. Indian School Rd., Suite 138
Phoenix, AZ 85037
Hours: Mon to Fri, 8 AM to 5 PM
Serving: Phoenix, Glendale, Avondale, Goodyear, Peoria, Buckeye, Tolleson, Litchfield Park and the West Valley

Request an appointment

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